Privacy and Cookie Policy

Protecting the privacy of customers and users

We take care to protect the privacy of customers and users of the Prospects Services website. Set out below is an explanation of how we process information about visitors to the site.

Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

You have the option on certain pages within this site to submit personal information to Prospects Services in order that we might send you further information or email alerts. These pages provide explanations as to how this information is to be used.

We will not disclose without your consent any personal information we collect about you when you visit the site to a third party outside Prospects Services. In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within the group.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Prospects Services.

If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact

Cookies and other technologies—information on your use of our website

In addition to any information that you choose to submit to us, we or selected third parties may use a variety of technologies that store or access information already stored on your personal computer, laptop, tablet or mobile phone (each a device) whenever you visit or interact with our website.

The information collection technologies
A few of the methods that may be used to store or access information already stored on your device include the following (and in future other technology and methods will be developed):

Cookies—a cookie is a text file placed on a device when a user visits a website. Cookies can be temporary (eg session) or permanent (eg persistent). They can also be first party (eg placed by us) or third party (eg placed by a third party advertiser or advertisements server)

Flash cookies—a Flash cookie (or locally shared object) is a data file placed on your device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. This can operate across all your browsers

HTML5—HTML5 cookies can be programmed through HTML5 local storage and do not require a plug-in

ETag or entity tag—an opaque identifier assigned by a web server to a specific version of a resource found at a URL that acts as a form of device identifier

Third party collection of information

We have provided you with information above about the types of third party information storage or gathering techniques on our website. This privacy policy does not apply to applications (apps), technologies or sites that are owned by and/or operated by other parties (such as app developers, third party advertisers or third party ad servers), even if they use our technology to store or collect data. This includes third parties that embed our technology in their apps or advertisements to facilitate download tracking or advertisement serving. We do, however, work with third parties to ensure that you are provided with the necessary information and are provided with the opportunity to make your choice. The relevant third party’s terms of use, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.

Your consent and your right to refuse the use of information collection technologies

We obtain your consent to our information collection by providing you with transparent information in our privacy policy and providing you with the opportunity to make your choice. You have the right object to the use of information collection technologies. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies go to Adobe’s website. Please be aware that if you disable or remove these technologies some parts of our website will not work and that when you revisit our website your ability to limit cookies is subject to your browser settings and limitations.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Prospects provide information, advice and guidance on behalf of your local council, who as data controllers specify how data must be used. We help young people make informed choices about their future and the appropriate pathways to achievement. We collect contact details to help deliver the best service to you (our legal duty under the Education and Skills Act 2008). We collect gender and ethnicity details which we anonymise for statistical reporting on equality, to help improve services and inform the public of how your school (while you are in compulsory education) and your local council are performing.

To view more information on how Prospects process your data click on the link to the area in which you live or go to school:
Coventry Privacy Notice
Warwickshire Privacy Notice
Northamptonshire Privacy Notice
Sandwell Privacy Notice
Walsall Privacy Notice
Wolverhampton Privacy Notice

For further information on how your data will be used please see your local councils Privacy Notice by clicking on the link below:
Coventry City Council Privacy Notice
Warwickshire County Council Privacy Notice
Northamptonshire County Council Privacy Notice